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Returns & Exchanges

How do I start a return or exchange?

Information about returns and exchanges.

Our Warranty Policy for Damaged/Defective Items

We stand behind our products and promise to make apparel that’s as durable and sustainable as possible. However, we can only exchange the item(s) that have been affected by a manufacturing defect within the timeline of 30 days of your original purcha

Can you refund a different credit card?

We are not able to refund to a different credit or debit card. If you are doing a return and the original card you used to purchase the item is no longer in working order (i.e. it's a visa gift card, it was voided, etc.), we will be able to refund yo

Why can’t I return a Final Sale/Closeout item?

As we have advertised in multiple areas during the checkout process, we are unable to accept ANY returns or exchanges on our Final Sale/Closeout items. We typically sell out of these Final Sale items/Closeout pretty quickly and they are heavily disco

Can I return an international order?

All international and US territory sales are FINAL (i.e. we cannot accept returns). If you’d like to return an order from an APO address, you will have to pay for the return shipping.

How do I return/exchange a gift?

So you got a What the Fin gift you want to return or exchange? Please contact us with your order details at [email protected] If you don’t have the order number on the order, no worries! Please provide us with the first name, last name and/or ema

Where is my refund?

Once your return has been delivered to us, it typically takes 1-3 days (and up to 5 days during busier times) for your refund or store credit to be processed and sent to you. If you opted for store credit, a gift card code will be sent to you via ema

Can I return an in-store purchase online?

What The Fin has dealer locations across the country and even over seas. If you make a purchase from one of these many great locations and there is an issue with your item we would be happy to process an exchange for you. There are a few locations th

Can I change the color/size/quantity of an item on my order once it’s placed?

Absolutely! As long as we receive the message in time! If you placed an order in the last 12 hours please contact us and we will do our best to get that order adjusted. If we can't catch it in time and the order does ship, you will need to initiate a

Can I return an online order to a What the Fin retail location?

Unfortunately no, our retail stores can not process any returns and/or exchanges made from our online store. Please contact us at [email protected] for returns and exchanges.