Currently we are an email-only response center, operating M-F. We apologize, but we do not accept calls to our service center at this time.

Please contact us at orders@whatthefin.com

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<div id="isPasted" style="box-sizing: border-box; margin: 0px; overflow-wrap: break-word; flex: 1 1 auto; color: rgb(37, 40, 42); font-family: Helvetica; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; margin: 0px; display: flex;"><div style="box-sizing: border-box; margin: 0px; width: 1170px;"><div style="box-sizing: border-box; margin: 0px; font-size: var(--baseSizeFont); font-family: var(--bodyTextFont); color: var(--bodyTextColor);"><p style="box-sizing: border-box; margin: 0px 0px 1rem; line-height: 1.618rem;">Unfortunately no, our retail stores can not process any returns and/or exchanges made from our online store. Please contact us at <a href="mailto:orders@whatthefin.com">orders@whatthefin.com</a> for returns and exchanges.</p></div></div></div></div><div style="box-sizing: border-box; margin: 50px auto; color: rgb(37, 40, 42); font-family: Helvetica; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; margin: 0px; display: flex; align-items: center;"><br></div></div>

Unfortunately no, our retail stores can not process any returns and/or exchanges made from our online store. Please contact us at orders@whatthefin.com for returns and exchanges.

Can I return an online order to a What the Fin retail location?

Returns & Exchanges

How do I start a return or exchange?

Our Warranty Policy for Damaged/Defective Items

Can you refund a different credit card?

Why can’t I return a Final Sale/Closeout item?

Can I return an international order?

How do I return/exchange a gift?

Where is my refund?

Can I return an in-store purchase online?

Can I change the color/size/quantity of an item on my order once it’s placed?

Can I cancel or edit my order?

Which payment methods do you accept?

Can I use multiple forms of payments on my order?

Why do I have multiple charges on my financial statement?

Why didn’t I receive a confirmation email for my order?

Can you refund to a different credit/debit card?

Can I change my shipping address?

My tracking hasn’t updated in a few days. Is my order lost?

Why did my order come up as fraud? Why was my order cancelled?

Order Requests

How will my order ship and how long will it take?

Where is my order and how do I track it?

My order was marked as a Return to Sender (RTS), what do I do?

I placed 2 orders. Can I combine the shipments?

What countries do you ship to?

Where do you ship out of?

Why did your shipping fees increase?

Shipping & Tracking

Where are your products made?

Materials

Care instructions

Size Guides

Stock availability

Does What the Fin make custom products?

Product Info & Size Charts

Do I need to return my free promotional item?

Why can’t I return a Final Sale (Closeout) item?

Can I use a discount code AND opt into a promotion?

I forgot to enter my discount code, how can I apply it now?

I forgot to add the promotional item to my order. Can I still get it?

Can I opt into a promotion or sale that started after I made my purchase?

Promotions & Sales

International Sales

How do I open a wholesale account?

Where can I find a retailer that sells What the Fin products?

Wholesale & Group Sales

How do I unsubscribe from your emails messages?

How can I find career opportunities within What The Fin?

Miscellaneous

Learn About Us

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Can I return an online order to a What the Fin retail location?Updated a year ago