We aim to process and ship your order as quickly as possible. Once your order is processed, we only have a small window of opportunity to make any edits, adjustments or cancellations. If you placed an order in the last 12 hours contact us and we will
We accept all major credit cards, PayPal, ShopPay, GPay and MetaPay. You can only use one credit card on each order, that said you can use both a credit card and a gift card. Double and triple check your shipping address, especially if you’ll be usin
You can only use one credit/debit card on each order. This would include Visa Gift Cards. However, you can use a credit/debit card alongside a What the Fin gift card. You can purchase your digital What the Fin gift cards here!
If you attempted to place your order more than once, all attempts will show on your statement as pending charges. All declined charges will fall off of your statement within 2-4 business days. Please be assured funds were not withdrawn as the decline
If you haven’t received a confirmation email for a recent purchase, first check your spam/junk email folder. Sometimes the automated confirmation page is sent there. If you still aren’t finding it, check to make sure the email address connected to yo
Unfortunately, we aren’t able to refund to a different credit or debit card. If you are doing a return and the original card you used to purchase the item is no longer in working order (i.e. it was voided or was a visa gift card), we will be able to
If the address is incorrect, please contact us as soon as possible and we will do our very best to get it updated; however, there isn’t a guarantee we’ll catch the shipment in time. If the order has already shipped out, we are unable to edit the addr
Frequently, we see our carriers not update the tracking but the good news is, we almost always see orders like this still moving through our carriers’ systems. If your order is shipping USPS, it typically takes a few business days for USPS to scan th
Our system is equipped with a fraud analysis. It keeps both us and our customers safe from online fraud. If your order is marked by our system's fraud analysis it is due to some of the following indicators:. If your order is marked as "fraudulent", w