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<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1rem; line-height: 1.618rem; color: rgb(37, 40, 42); font-family: Helvetica; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Frequently, we see our carriers not update the tracking but the good news is, we almost always see orders like this still moving through our carriers&#x2019; systems. If your order is shipping USPS, it typically takes a few business days for USPS to scan the package after they receive it. If it&#x2019;s been 7 business days without an update or if your order has passed its delivery window based on the shipping you selected (time listed below), our customer service reps will be able to look into it for you. Contact us at <a href="mailto:orders@whatthefin.com">orders@whatthefin.com</a>.<p style="box-sizing: border-box; margin: 0px 0px 1rem; line-height: 1.618rem; color: rgb(37, 40, 42); font-family: Helvetica; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping times are as follows:<ul style="box-sizing: border-box; margin: 0px 0px 2rem; color: rgb(37, 40, 42); font-family: Helvetica; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin: 0px; line-height: 1.618rem;">USPS First Class Package | 3-7 business days (M-F) AFTER&#xA0;ship date.</li><li style="box-sizing: border-box; margin: 0px; line-height: 1.618rem;">USPS Priority Mail | 2-5 business days (M-F) AFTER&#xA0;ship date.</li><li style="box-sizing: border-box; margin: 0px; line-height: 1.618rem;">UPS&#xAE; Ground | 1-3 business days (Mon-Fri) AFTER&#xA0;ship date.&#xA0;</li></ul>

Frequently, we see our carriers not update the tracking but the good news is, we almost always see orders like this still moving through our carriers’ systems. If your order is shipping USPS, it typically takes a few business days for USPS to scan th

My tracking hasn’t updated in a few days. Is my order lost?

Order Requests

How do I start a return or exchange?

Our Warranty Policy for Damaged/Defective Items

Can you refund a different credit card?

Why can’t I return a Final Sale/Closeout item?

Can I return an international order?

How do I return/exchange a gift?

Where is my refund?

Can I return an in-store purchase online?

Can I change the color/size/quantity of an item on my order once it’s placed?

Can I return an online order to a What the Fin retail location?

Returns & Exchanges

Can I cancel or edit my order?

Which payment methods do you accept?

Can I use multiple forms of payments on my order?

Why do I have multiple charges on my financial statement?

Why didn’t I receive a confirmation email for my order?

Can you refund to a different credit/debit card?

Can I change my shipping address?

Why did my order come up as fraud? Why was my order cancelled?

How will my order ship and how long will it take?

Where is my order and how do I track it?

My order was marked as a Return to Sender (RTS), what do I do?

I placed 2 orders. Can I combine the shipments?

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Why did your shipping fees increase?

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Does What the Fin make custom products?

Product Info & Size Charts

Do I need to return my free promotional item?

Why can’t I return a Final Sale (Closeout) item?

Can I use a discount code AND opt into a promotion?

I forgot to enter my discount code, how can I apply it now?

I forgot to add the promotional item to my order. Can I still get it?

Can I opt into a promotion or sale that started after I made my purchase?

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Where can I find a retailer that sells What the Fin products?

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My tracking hasn’t updated in a few days. Is my order lost?Updated a year ago