Currently we are an email-only response center, operating M-F. We apologize, but we do not accept calls to our service center at this time.

Please contact us at orders@whatthefin.com

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What The Fin 

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We ship our orders Monday-Friday out of a fulfillment center in Greenville, South Carolina.

Where do you ship out of?

Shipping & Tracking

How do I start a return or exchange?

Our Warranty Policy for Damaged/Defective Items

Can you refund a different credit card?

Why can’t I return a Final Sale/Closeout item?

Can I return an international order?

How do I return/exchange a gift?

Where is my refund?

Can I return an in-store purchase online?

Can I change the color/size/quantity of an item on my order once it’s placed?

Can I return an online order to a What the Fin retail location?

Returns & Exchanges

Can I cancel or edit my order?

Which payment methods do you accept?

Can I use multiple forms of payments on my order?

Why do I have multiple charges on my financial statement?

Why didn’t I receive a confirmation email for my order?

Can you refund to a different credit/debit card?

Can I change my shipping address?

My tracking hasn’t updated in a few days. Is my order lost?

Why did my order come up as fraud? Why was my order cancelled?

Order Requests

How will my order ship and how long will it take?

Where is my order and how do I track it?

My order was marked as a Return to Sender (RTS), what do I do?

I placed 2 orders. Can I combine the shipments?

What countries do you ship to?

Why did your shipping fees increase?

Where are your products made?

Materials

Care instructions

Size Guides

Stock availability

Does What the Fin make custom products?

Product Info & Size Charts

Do I need to return my free promotional item?

Why can’t I return a Final Sale (Closeout) item?

Can I use a discount code AND opt into a promotion?

I forgot to enter my discount code, how can I apply it now?

I forgot to add the promotional item to my order. Can I still get it?

Can I opt into a promotion or sale that started after I made my purchase?

Promotions & Sales

International Sales

How do I open a wholesale account?

Where can I find a retailer that sells What the Fin products?

Wholesale & Group Sales

How do I unsubscribe from your emails messages?

How can I find career opportunities within What The Fin?

Miscellaneous

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Company

Where do you ship out of?Updated 9 months ago